Delivery and Returns Policies
Delivery
For all orders, I aim to dispatch your items within 3-4 days. Please allow five full working days to elapse before querying your order, as small delays can happen.
Currently, our standard delivery service covers Ireland at a cost of €5 for all orders. All orders for Northern Ireland and mainland UK are currently on hold until the dust settles from the impact of Brexit.
I always strive to offer the best experience for you from start to finish and will continue to review my services and partners. If you have any issues with your delivery, please use the form below to contact me. All feedback is welcomed.
Returns Policy
Non-faulty items
If for some reason you are not happy with your purchase, you can send it back to us for a full refund. Please return your items to us within 21 days of your order date. Any returned items must be in their original packaging, un-used, undamaged and in saleable condition. You must include your order reference with your return and the items should be sufficiently packaged to reach us safely.
If a returned item does not meet these conditions, we reserve the right to refuse your claim for a refund or offer a partial refund in its place. We also recommend that you use a registered and tracked service when making your return, as we cannot take responsibility or offer any compensation for lost items without proof of postage.
faulty items
If there is an issue with your product and you believe it is faulty, you can send it back to us for a full refund. Please return your items to us as soon as you become aware of the issue and do not continue to use it. You must include your order reference and a detailed description of the issue with your return and the item should be sufficiently packaged to reach us safely.
If an item is incorrectly returned as faulty, we reserve the right to refuse your claim for a refund or offer a partial refund in its place. As an alternative, we can also return the item to you at no extra charge. We also recommend that you use a registered and tracked service when making your return, as we cannot take responsibility or offer any compensation for lost items without proof of postage.
I would ask that you use the form below to make contact before proceeding with a return, so I can best understand the issue and make sure it is resolved quickly for you.